Terms of Use

This website is operated by Rivo Mobility Solutions, SSM 202603272993 (JM1051445-V), trading as Rivo. These terms govern use of the website and account services. The Vehicle Subscription Terms and policies explain the subscription process; your confirmed quote, signed agreement and mandatory Malaysian law govern your particular subscription.

You may browse without applying. Use an account or submit an application only if you have legal capacity and authority to do so. A fleet supplier, where involved, is identified before you commit.

Give accurate information and use an email account you control. Protect verification codes and your device, keep account details current and report suspected misuse promptly. Do not provide another person’s identity, documents or payment details without authority.

You are responsible for actions you authorise through your account. You are not automatically liable for every unauthorised action regardless of its cause. We may verify identity, request clarification and restrict compromised or abusive access for legitimate security reasons. Contact us to request a review.

An account, acknowledgement or saved application does not itself create a vehicle subscription. Applications depend on checks, availability, insurance eligibility and approval. An agreed service or statutory remedy is not extinguished merely because an account is suspended.

Vehicle listings show the available vehicle, plan and relevant conditions. Review the variant, year, location, mileage, term, monthly price, deposit and delivery arrangements before committing. Preferred dates remain requests until confirmed.

We take reasonable steps to keep information accurate and may correct errors. We do not use this right to retrospectively change an agreed price or vehicle without your agreement or a lawful basis. If an error affects your application or confirmed service, we explain it and the available remedies. Any illustrative media must be identified; the actual condition report remains important.

Use Rivo for legitimate browsing, applications and managing your subscription. Do not bypass authentication, access another customer’s data, upload malware, impersonate anyone, submit fraudulent documents, harass others or interfere with the service.

Do not scrape private information or reproduce protected content without permission or another lawful basis. Permission for normal public search indexing does not permit access to accounts, verification documents or private APIs. Lawful security reports can be sent to [email protected] without including customer data.

Rivo branding, software, photographs and original content are protected by applicable intellectual property rights. You receive permission to use the site for its intended purpose, not ownership of the platform or branding. Rights in third-party materials remain with their owners.

Banks, wallets, payment processors and other linked providers may apply their own terms and privacy notices. A link is not a guarantee about everything on another website. Rivo remains responsible for its own obligations and cannot transfer away statutory duties merely by using a provider.

We maintain the website and may carry out maintenance or security work. We cannot promise uninterrupted availability, but take reasonable steps to address faults and communicate material service issues. Keep copies of important agreements and receipts.

Each party remains responsible for its own breach or wrongful conduct as required by law. These terms do not exclude liability or consumer rights that cannot lawfully be excluded, including applicable liability for fraud or personal injury. There is no blanket customer indemnity for Rivo’s own negligence. A website outage does not remove a remedy that the law requires.

Raise service, account or billing issues through Get in touch or [email protected], with your reference and the outcome you are seeking. Send privacy or legal queries to [email protected]. Do not send sensitive documents unless we provide a secure route. We investigate and explain the outcome.

Malaysian law applies, subject to mandatory rights. Competent courts, the Consumer Claims Tribunal where eligible, the Personal Data Protection Commissioner and relevant authorities remain available. These terms do not impose mandatory private arbitration or prevent regulatory complaints.

The date above identifies the current version. Material updates apply prospectively and are communicated where appropriate. Editing this website does not retrospectively change a signed agreement, accrued rights or an agreed price.

Where acceptance is required, we record the applicable version, your action and the time. Separate privacy, sensitive-data or monitoring acknowledgements are presented at the relevant step. Visiting a page is not a signature to a Vehicle Subscription Agreement.